Crisp Coaching & Consultancy Ltd, 143 Waltwood Park Drive, Llanmartin, Newport, NP18 2HF Tel: 0870 042 3720 Company Registration Number 05379946
Communication Skills Training
Please contact us for more information on our training courses:
Goal-setting
- Blame or aim
Tapping the power of positive thinking
- Making goals the right size
Forming goals that are challenging and achievable
- Setting goals that motivate
Bringing goals to life so that they are motivational and easy to communicate
- Checking the future
Using mental rehearsal to make sound plans, predict problems and rehearse
contingency action
Self-management
- Platform of excellence
Using past experience as a resource to handle today's challenges - Managing personal performance
Creating a mental state to achieve desired performance in any situation - Building your self-image
Mental rehearsal to set up success - Changing perceptions
Changing perceptions by adjusting mental pictures - SWISH procedure
Changing behaviours that limit performance - The walk of Power and Grace
Creating a sense of well-being and congruence
Reading people
- Impact of non-verbal behaviour
The importance of non-verbal behaviour in communication - Developing awareness of non-verbal behaviour
The art of reading non-verbal behaviour with precision and accuracy
Finding out if people agree or disagree before they say
- Stepping into the other person's shoes
What makes other people tick? - Perceptual positions
Gaining insight into the needs of others and taking a detached view during the heat of discussion. - Precision questions
Helping yourself and others to clarify and expand thinking - Considerate questions
Finding out what you want by making questions conversational
Rapport
- Discovering, experimenting with and practising rapport
Discovering that people match non-verbal behaviour as they develop rapport. Experimenting with non-verbal rapport skills. Building the confidence to use non-verbal rapport skills - Handling difficult communications
Influencing 'over-' and 'under-reactors' - Building rapport on the telephone
Using your voice to gain and maintain rapport on the telephone - Mirror image
Developing behavioural flexibility - Stage management
The geography of cooperation - Rapport for real
Testing rapport skills on 'innocent bystanders' - Talking the walk
Perceiving the world as others do
Communication
- Communication channels
Adapting your language to match communication channels - Making sense of eye movements
Finding out how people think from their eye movements - Practising with language styles
Communicating more effectively by speaking and writing with wider
appeal
Values
- Ranking values
Finding out what is most important to people
- Discovering values
Finding out what is driving people's actions
- Mediation
Resolving conflict through values
- Selling with integrity
Detecting clues to people's values
Influence
- Giving presentations more impact
Using your body and voice as presentation aids
- Choreographing presentations
Influencing an audience by the use of position
- Building vision with metaphors
Creating new futures with metaphors
- Creating change with metaphor
Making a subtle yet powerful appeal to the emotions
- Reframing
Moving past blocks in thinking
- Reframes in coaching
Helping others to move past blocks in thinking
